When a customer calls your business, there is one of several options that a receptionist can proceed on. The customer may be looking for a price quote on an item, they may want to know if you have an item in stock, they may want to know if you have an item in a special color, etc. There may be a variety of questions the customer may ask depending on your business.

Having a standard flow process that the receptionist can follow for a given question will provide a quick response to the customer’s question. That should increase sales, strengthen customer satisfaction, and produce referrals. Having a standard flow process for most questions asked by your customer base will make it easier to train new people, allowing them to become more productive sooner. Following a standard procedure can eliminate employee-initiated steps that inadvertently create undesirable situations. We can show you how to handle employee improvement suggestions that will enhance your business operations and enrich employee morale.

DEBCO Tech can analyze your existing procedures and define areas where software applications exist to streamline a predominately manual process. We can create an application to fill a gap in a predominately manual process. We can analyze your existing applications and create linkages that shorten the total process. These analyses can help increase the efficiency of your business operation, developing better profits.

Call us for a free consultation. You will receive a response to your voicemail within 15 minutes if we do not answer live.